Record Greyed out in V20

[andrew.joiner]

In version V20, under Call Handling then digital receptionist, the audio file prompt has a greyed out record icon in the Pro edition. Is this a bug like VM transcriptions?

 

[SteveITS]

There was a similar thread a week or so ago. I believe you need to use a mic on the PC to record directly, but another idea was to record a voicemail with 3CX set to email the voicemail file, and then upload it.

 

[andrew.joiner]

I send myself a voicemail to change this AM but the previous version allowed me to choose a phone to ring for me to record directly.

 

[SweetAction]

Related thread: https://www.3cx.com/community/threads/recording-a-prompt-for-a-digital-receptionist-v20.123860/

 

[ElementalWindX]

Please bring this back for all recording prompt areas! We seriously need this!

 

[TheodorosG_3CX]

The option is there in Update1 but you need to have a headset or microphone to allow this:

 

[ElementalWindX]

The option is there in Update1 but you need to have a headset or microphone to allow this:

View attachment 41106

It's grayed out. She has a yealink phone tied to that extension. We're looking for the ability to choose what ext we want to call to make the recording.

 

[TheodorosG_3CX]

This is not an option as you can only record from the Web Client.

 

[ElementalWindX]

What do you mean? I was in the web client.

 

[Evolute IT]

The option is there in Update1 but you need to have a headset or microphone to allow this:

View attachment 41106

It's grayed out. She has a yealink phone tied to that extension. We're looking for the ability to choose what ext we want to call to make the recording.

This is not an option as you can only record from the Web Client.

He's looking for this on the other places (only user voicemail seems to have it.)

 

[ElementalWindX]

Yep that one! We need that back where it should be!

 

[TheodorosG_3CX]

This is not an option for the IVR prompts.

 

[ElementalWindX]

This is not an option for the IVR prompts.

Why was it removed? It was an option in v18 and before. Can we please get this back in the next update?

 

[raphaelmb]

This is getting ridiculous; all the good capabilities of the system have been removed.
No mentioning the fricking mess the new update leaves the system in when you apply.
It's so frustrating.

 

[UITcaf]

requesting same: yes; please add that option to record any/all prompts (for voicemails/IVRs/etc.) by simply calling an extension. we use this feature every day for various clients who have desk phones and 3cx mobile app but no local audio/headsets/etc. on their PCs. (some clients don't even have PCs any more! just phones/tablets.) thank you very much!!

 

[Trylok]

I just can't believe that such simple features that every other phone system can do are being removed. This is a fundamental feature that is used countless times by our clients. So bring it back please.

 

[Lee Cramman]

Just upgraded yesterday to find this feature missing.

Seems like a big mis-step, this is a commonly used feature and it's absence is going to frustrate the hell out of our users and lead to lots of support calls.

 

[IT 24-7]

Just upgraded yesterday to find this feature missing.

Seems like a big mis-step, this is a commonly used feature and it's absence is going to frustrate the hell out of our users and lead to lots of support calls.

+1
Next to the removed out of office routing another annoyance.

 

[jrkenne84]

+1

We need to have the ability to record prompts from the admin console. This seems like a pretty basic feature.

 

[Samuele - Eurocom]

You need to vote there: https://www.3cx.com/community/threa...igital-receptionist-from-ip-phone-v20.125447/