Record your Message, then Press # to end recording

[Avram Grossman]

Recording a wav file for Digital Receptionist; Pressing # key does not end recording.
Using Snom phones D-305 and others.
I've been recording messages on another 3CX installation and moving the files over.
Anyone seen this before?
Ver. 16.0.3

 

[Evolute IT]

Recording a wav file for Digital Receptionist; Pressing # key does not end recording.
Using Snom phones D-305 and others.
I've been recording messages on another 3CX installation and moving the files over.
Anyone seen this before?
Ver. 16.0.3

Please provide: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Alphabetic]

Yes i have.

I had an Edge 8000i and the # key doesnt register. I never bothered to try fix it though.

 

[JohnS_3CX]

Hi Avram,

Can you please restart the Snom and then try again to record?

Let us know how it goes.

 

[Avram Grossman]

I tried from three different Snom phones/extensions and all three failed to end recording.
So, I rebooted the server and voila, back to ending with # key. Funny world of repair! If it ain't working, reboot.

 

[JohnS_3CX]

Just out of curiosity, before rebooting the server, did you try to reboot a Snom and then try again?

 

[Avram Grossman]

No I did not. But I have three Snoms on three extensions, with one is a different model, and all three did not cause the # to end recording.

 

[JohnS_3CX]

If the problem comes back, do not restart the server. Just restart the phone from which # had failed to work and then try again (to verify if this is what was causing you the issue).

As an additional check, when the failure occurs you can try recording from the 3CX client (which should work fine when the phone keypress fails).