Recording calls issues

[Mauricio Ribeiro Noronha]

Hello!
I'm having trouble with recordings.
was recording normally until March 03, 2019.
I saw in the forum to change the quota and refresh the license.
but nothing worked.

I got the logs from the test call information we made:

[Nhatalia Queiroz]: Call (C: 8): Call recording is started, audio file: / var / lib / 3cxpbx / Instance1 / Data / Recordings / 201 / _201-061992687373_20190308194801 (8) .wav

but the file does not exist.

What could be happening?

 

[JohnS_3CX]

Hi,

The system checks for available quota at intervals, so the quota increase might not be immediately visible. After some time has passed does it now continue to record or are you still facing the issue?