Solved Recording From IP Phones

[Yiannos Ioannou]

Dear all ,

Is it a dial code or an IP Phone with a recording button ? Or only from 3cx client can a user records calls ?

Thank you

 

[YiannisH_3CX]

Hello @Yiannos Ioannou

Please note that when the Option "Record all Calls" is enabled under extension settings then all calls of the extension are recorded regardless of the device used. The client gives you the option to pause or stop the recording which is not possible from an IP phone.

 

[Yiannos Ioannou]

Hello @YiannisH_3CX

Thank you for your reply.

So if i don't click on the recording option in the management console , i'm able to record by clicking the recording button in the client ?

 

[Yiannos Ioannou]

@YiannisH_3CX

That means there is no way to record through an IP Phone such as a snom D375 that has a recording button. Only from a client

 

[VoIPTools]

I wonder what would happen if you created a Call Flow Designer application (CFD) that toggles recording on/off for your extension. The CFD could then be programmed as a BLF on your VoIP phone. But I don't think you could press that button while in an active call. You might have to put the caller on hold, press the BLF, then take the caller off hold. Yuck. Naturally, 3CX Phone for Windows has a record button as well as the web client... It might also be possible to manually program a BLF to call an external URL that performs the toggle.

 

[YiannisH_3CX]

So if i don't click on the recording option in the management console , i'm able to record by clicking the recording button in the client ?

Yes you are able to record on demand from a client.

That means there is no way to record through an IP Phone such as a snom D375 that has a recording button. Only from a client

There are phones with a dedicated recording button that does work. If pressed it should start recording. I have specifically tried it with a D375 and it works.

 

[VoIPTools]

Cool. I didn't know that!

 

[Yiannos Ioannou]

@YiannisH_3CX

Thank you for your feedback.

I have also configure another snom phone and remove the hold button and program it for record and its working too.

 

[YiannisH_3CX]

Glad i could help