Recordings are not transcribing

[Heath]

I have Enterprise Edition V20. I also have the system to record calls, and to transcribe calls. For the last few months, calls are getting recorded but have not been transcribed... I have checked the settings in Department and set to transcribe recordings and voice mail. I have also checked Users and Call Handling and are also set to transcribe recordings and voice mail. So I still don't know why the recorded calls aren't being transcribed anylonger...

 

[Evolute IT]

I have Enterprise Edition V20. I also have the system to record calls, and to transcribe calls. For the last few months, calls are getting recorded but have not been transcribed... I have checked the settings in Department and set to transcribe recordings and voice mail. I have also checked Users and Call Handling and are also set to transcribe recordings and voice mail. So I still don't know why the recorded calls aren't being transcribed anylonger...

Check the transcription settings under Integrations. Sounds like it might be set for the old cloud transcription service which is no longer. Your license wouldn't give access to it anyway.

Btw, Enterprise is now AI Edition.

 

[Heath]

Yes is it set to cloud. So if the service is no longer than how do I get transcription of my recordings.

 

[Alejandro_3CX]

Yes is it set to cloud. So if the service is no longer than how do I get transcription of my recordings.

Hi @Heath you need to use one of the services below:

• Grok
• Google
• Open AI
• 3CX AI Server

Those are the alternatives to get the calls and voicemail transcriptions.

Have a good day!

 

[Heath]

Well I can’t use AI due to the industry I’m in. So how do I setup to use google

 

[Evolute IT]

Well I can’t use AI due to the industry I’m in. So how do I setup to use google

In this case the 3CX AI Server could interest you. It works on your own hardware and connects directly to the PBX. It runs all the models locally. You can even run it on a Mac now.

Otherwise: https://www.3cx.com/docs/voicemail-transcription/