Recovery on timer expiry

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Dmitry

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Hello
We have 3cx phone system enterprise edition + voip gateway patton sn 4960 with E1 (to provider).
In this configuration we can to make up to 30 inbound calls simultaneously and only one outbound call.
During attempting to make second outbound call , call fail.
3cx log:
09:40:25.079 Call::RouteFailed :[CM503014]: Call(16): Attempt to reach [sip:[email protected]] failed. Reason: Server Failure
09:40:25.079 CallLeg::onFailure :[CM503003]: Call(16): Call to sip:[email protected]:5060 has failed; Cause: 504 Server Time-out; from IP:10.10.250.40
09:40:25.063 Line::printEndpointInfo :[CM505002]: Gateway:[Primelink] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4960 4E24V UI MxSF v3.2.8.45 00A0BA02A43A R4.2 2007-09-19 H323 RBS SIP] Transport: [sip:10.10.250.15:5060]

Patton log:

LINE 1

10.10.250.40#13:15:46 ICC > [IF-PBX] Added endpoint IF-PBX-009b3b08
13:15:46 ICC > [IF-PBX] NEW CALL. Allocated Endpoint IF-PBX-009b3b08
13:15:46 ICC > [EP IF-PBX-009b3b08] do not reroute because: no endpoint with
call key: M2JkMTM2NGYyMGNmMDA4MzVmZWE3MjczMTYyNjY1MTk.
13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-S User << Call Setup
13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-D User << Call Setup
13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-E User << Call Setup
13:15:46 ICC > [EP IF-PBX-009b3b08] >> [080005]
SETUP (DSS1 User)
[04039090A3]
Bearer capability : 3.1kHz Audio - CCITT
circuit mode - 64kBit/s - G.711 A-law
[1E028583]
Progress indicator : origination address is non-ISDN
private network serving remote user - CCITT
[6C050080323232]
Calling party number : 222
unknown number - unknown numbering plan
presentation allowed - user provided not screened
[700C803839363336313137333635]
Called party number : 89636117365
unknown number - unknown numbering plan

13:15:46 ICC > [EP IF-PBX-009b3b08] Set state to CALL INITIATED
13:15:46 ICC > [EP IF-PBX-009b3b08] State: CALL INITIATED, Event: PEER CONNEC
TED
13:15:46 ICC > [EP IF-PBX-009b3b08] Hold State: IDLE, Hold Event: PEER CONNEC
TED
13:15:47 ICC > [IF-PBX] << Message: primitive=38
13:15:47 ICC > [EP IF-PBX-009b3b08] << [08000D]
SETUP ACKNOWLEDGEMENT (DSS1 User)
[1803A98382]
Channel id : 2 - exclusive
other interface - is not d-channel - CCITT - b-channel units

13:15:47 IDP > [EP IF-PBX-009b3b08] Change dtmf detection to 'disabled'
13:15:47 IDP > [EP IF-PBX-009b3b08] Acquired b-Channel 2 (Datapath terminatio
n 1000002)
13:15:47 ICC > [EP IF-PBX-009b3b08] State: CALL INITIATED, Event: TERMINAL MO
RE INFO IND
13:15:47 ICC > [EP IF-PBX-009b3b08] Set state to OVERLAP SENDING
13:15:47 IDP > [EP IF-PBX-009b3b08] Change datapath direction to Send/Receive
.
13:15:51 ICC > [IF-PBX] << Message: primitive=43
13:15:51 ICC > [EP IF-PBX-009b3b08] << [080002]
CALL PROCEEDING (DSS1 User)
[1803A98382]
Channel id : 2 - exclusive
other interface - is not d-channel - CCITT - b-channel units

13:15:51 ICC > [EP IF-PBX-009b3b08] State: OVERLAP SENDING, Event: TERMINAL P
ROCEEDING IND
13:15:51 ICC > [EP IF-PBX-009b3b08] Set state to OUTGOING PROCEEDING
13:16:04 ICC > [IF-PBX] << Message: primitive=31
13:16:04 ICC > [EP IF-PBX-009b3b08] << [080001]
ALERTING (DSS1 User)
[1803A98382]
Channel id : 2 - exclusive
other interface - is not d-channel - CCITT - b-channel units

13:16:04 ICC > [EP IF-PBX-009b3b08] State: OUTGOING PROCEEDING, Event: TERMIN
AL ALERTING IND
13:16:04 ICC > [EP IF-PBX-009b3b08] Set state to CALL DELIVERED
13:16:05 ICC > [IF-PBX] << Message: primitive=62
13:16:05 ICC > [EP IF-PBX-009b3b08] << [080007]
CONNECT (DSS1 User)

13:16:05 ICC > [EP IF-PBX-009b3b08] State: CALL DELIVERED, Event: TERMINAL SE
TUP CONF
13:16:05 ICC > [EP IF-PBX-009b3b08] Set state to ACTIVE
13:16:05 IDP > [EP IF-PBX-009b3b08] Change dtmf detection to 'enabled'
13:16:05 ICC > [EP IF-PBX-009b3b08] State: ACTIVE, Event: PEER INBAND INFO

LINE 2

13:16:25 ICC > [IF-PBX] Added endpoint IF-PBX-009c43d0
13:16:25 ICC > [IF-PBX] NEW CALL. Allocated Endpoint IF-PBX-009c43d0
13:16:25 ICC > [EP IF-PBX-009c43d0] do not reroute because: no endpoint with
call key: NmY4ZDJjN2Y2NmI2NmRlZGIwOGRiZDg0ODgxZjU0YWM.
13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-S User << Call Setup
13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-D User << Call Setup
13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-E User << Call Setup
13:16:25 ICC > [EP IF-PBX-009c43d0] >> [080005]
SETUP (DSS1 User)
[04039090A3]
Bearer capability : 3.1kHz Audio - CCITT
circuit mode - 64kBit/s - G.711 A-law
[1E028583]
Progress indicator : origination address is non-ISDN
private network serving remote user - CCITT
[6C050080313133]
Calling party number : 113
unknown number - unknown numbering plan
presentation allowed - user provided not screened
[700C803839323634303338343332]
Called party number : 89264038432
unknown number - unknown numbering plan

13:16:25 ICC > [EP IF-PBX-009c43d0] Set state to CALL INITIATED
13:16:25 ICC > [EP IF-PBX-009c43d0] State: CALL INITIATED, Event: PEER CONNEC
TED
13:16:25 ICC > [EP IF-PBX-009c43d0] Hold State: IDLE, Hold Event: PEER CONNEC
TED
13:16:25 ICC > [IF-PBX] << Message: primitive=38
13:16:25 ICC > [EP IF-PBX-009c43d0] << [08000D]
SETUP ACKNOWLEDGEMENT (DSS1 User)
[1803A98385]
Channel id : 5 - exclusive
other interface - is not d-channel - CCITT - b-channel units

13:16:25 IDP > [EP IF-PBX-009c43d0] Change dtmf detection to 'disabled'
13:16:25 IDP > [EP IF-PBX-009c43d0] Acquired b-Channel 5 (Datapath terminatio
n 1000005)
13:16:25 ICC > [EP IF-PBX-009c43d0] State: CALL INITIATED, Event: TERMINAL MO
RE INFO IND
13:16:25 ICC > [EP IF-PBX-009c43d0] Set state to OVERLAP SENDING
13:16:25 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Send/Receive
.
13:16:41 ICC > [IF-PBX] << Message: primitive=43
13:16:41 ICC > [EP IF-PBX-009c43d0] << [080002]
CALL PROCEEDING (DSS1 User)
[1803A98385]
Channel id : 5 - exclusive
other interface - is not d-channel - CCITT - b-channel units

13:16:41 ICC > [EP IF-PBX-009c43d0] State: OVERLAP SENDING, Event: TERMINAL P
ROCEEDING IND
13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to OUTGOING PROCEEDING
13:16:41 ICC > [IF-PBX] << Message: primitive=34
13:16:41 ICC > [EP IF-PBX-009c43d0] << [080045]
DISCONNECT (DSS1 User)
[080281E6]
Cause : recovery on timer expiry
private network serving local user - CCITT - Q.931

13:16:41 ICC > [EP IF-PBX-009c43d0] State: OUTGOING PROCEEDING, Event: TERMIN
AL DISCONNECT IND
13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to DISCONNECT INDICATION
13:16:41 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Receive Only
.
13:16:41 ICC > [EP IF-PBX-009c43d0] Hold State: IDLE, Hold Event: PEER RELEAS
ED
13:16:41 ICC > [EP IF-PBX-009c43d0] State: DISCONNECT INDICATION, Event: PEER
RELEASED
13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to RELEASE REQUEST
13:16:41 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Inactive.
13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-S User << Call Clearing
13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-D User << Call Clearing
13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-E User << Call Clearing
13:16:41 ICC > [EP IF-PBX-009c43d0] >> [08004D]
RELEASE (DSS1 User)

13:16:41 ICC > [IF-PBX] << Message: primitive=48
13:16:41 ICC > [EP IF-PBX-009c43d0] << [08005A]
RELEASE COMPLETE (DSS1 User)
[08028190]
Cause : normal call clearing
private network serving local user - CCITT - Q.931

13:16:41 IDP > [EP IF-PBX-009c43d0] Releasing b-Channel 5 (Datapath terminati
on 1000005)
13:16:41 ICC > [EP IF-PBX-009c43d0] State: RELEASE REQUEST, Event: TERMINAL R
ELEASE CONF
13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to NULL
13:16:41 ICC > [IF-PBX] CLEARING CALL IF-PBX-009c43d0
13:16:41 ICC > [IF-PBX] Removed endpoint IF-PBX-009c43d0
13:16:41 ICC > [IF-PBX] Destroying finished calls.
13:16:41 ICC > [IF-PBX] Destroyed endpoint IF-PBX-009c43d0

---------------------------------------------------------------------------------------------------------------------------------------------------

Log information from provider show the next error - “Recovery on timer expiry”.
How can we increase this timer in 3cx?
 
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