Redial issue for numbers dialed from keypad

[aa_ll_ee_xx]

Issue with redialing using history - dialed manually from keypad.
I have multiple SIP with outbound rules spiking first digit. 0-A, 5-B
When i got external calls inbound add 0 to A and 5 to B SIP. Redail works - no digit strip.
Issue come when I dial manual from keypad 01234 number - 0 is striped and in history save number 1234.
I cant redial from history second time - prefix is missing ! Same with prefix 5 !
Can you help me plese. I need in history exactly same number like I dialed it manualy from keypad!

 

[aa_ll_ee_xx]

After many trial i found out it is defensively some BUG in history list.
The first digit is not stripped from all numbers but this ones for sure :
00012345 - 0012345 - 012345 - 12345 - 12345 ...
000800xxx - 00800xxx - 0800xxx - 0800xxx ...

 

[leejor]

when I dial manual from keypad 01234 number - 0 is striped and in history save number 1234.

This sounds to be a set issue. What phone model are you using? Do you use a model where this does work correctly? Is it oly the zero not being saved? If you try dialling a call with a 9 prefix (even if that number format is incorrect on your system), is the 9 not saved, when you re-dial?

 

[aa_ll_ee_xx]

I am trying this from web client and 3CX Android app both produce the same result. Look like this happen only to to 0 in front . I have outbound rule with 5 which work OK. I tried 912345 (9 outbound not exist) - number is saved correctly in history list.

 

[leejor]

Earlier you said...

I cant redial from history second time - prefix is missing ! Same with prefix 5 !

Now you are saying...

Look like this happen only to to 0 in front . I have outbound rule with 5 which work OK.

So it is only numbers with a leading zero having the issue?

Does this happen on multiple phones using the Android App? Which version(s) are you using?

 

[aa_ll_ee_xx]

Android 10. But also web client have the same issue. This is the problem with leading 0 only.

 

[leejor]

Came across some posts dealing with the same issue (one from 10 years ago!). If this is a bug (and not a miss-configured option on the phone), I'm not sure why it hasn't come up more often. One offers a "solution" of creating another outbound rule to match the number as dialled and prefix the zero.

https://www.3cx.com/community/threads/assistant-leading-0-in-outbound-history-omitted.13979/
https://www.3cx.com/community/threads/softphone-removing-0-from-call-history-redial.45717/
https://www.3cx.com/community/threads/redial-on-incoming-calls-not-working.60077/

 

[aa_ll_ee_xx]

There is no option to make rule with prefix 0 !
Since 00800 & 0800 also 001 & 01 & 1 are valid call numbers !
It is sad that so old and basic history redialing bug in soft-phone is not been fixed !!!