Redirect incoming Ring Group call to extension on Yealink T46S

[CiFi]

Calls come into the ring group, a particular extension (113) in that ring group wants to enable Call Forward Always on the phone to send that incoming ring group to another extension (112).

112 is also part of that same incoming ring group call. I have a theory that it redirects to voicemail because 112 ringing as part of that ring group marks it as busy?

Is this possible? Testing this seems to cause the call to immediately redirect to the voicemail of the extension that is configured in the CFA destination.

 

[KyriacosS_3CX]

Hi,

I think you have your answer already. Can you explain what the aim of this is? Perhaps switching to a queue would solve it?

 

[CiFi]

The aim I suppose is that this particular user wants to redirect calls that come to their extension via the ring group to be redirected whenever this mode is enabled on their phone.

Is the problem that the other extension is also part of the same ring group? Or is the issue that you can't use a phone's Call Forward setting to send an incoming ring group call to another extension?

If I change to a Call Queue, would it then honour incoming call redirection on the phone using Call Forward?

 

[KyriacosS_3CX]

On a queue the call will keep ringing everyone in the queue regardless of this one users redirect settings. Then if you wish the call to go to another destination if not picked up, you can set that forward in the queue itself.