Reducing extentions: digital receptionist forward to mobile.

[RvRijbroek]

Hi all,

I'm trying to reduce the no of extentions on my installation given the enforced (new/old) rules (https://www.3cx.com/blog/news/max-extension-policy/).
I currently have 16 extentions and 4 sim calls.

2 of those extentions are used during out-of-office times to forward calls with the digital receptionist to 2 seperate mobile phones.
I don't know how to solve this without using dummy extentions.
But with these dummy extentions, i'm exceeding the allowed no of extentions.

 

[CXBridge Ops]

Each extension (whether a user or system extension) can be configured with a specific routing rule for outside office hours. I don’t think you need two dedicated extensions for this purpose; you can simply configure all extensions to route calls to the external number outside office hours.

Alternatively, you could use one of the eight available system extensions (SCs).

 

[RvRijbroek]

Each extension (whether a user or system extension) can be configured with a specific routing rule for outside office hours. I don’t think you need two dedicated extensions for this purpose; you can simply configure all extensions to route calls to the external number outside office hours.

Alternatively, you could use one of the eight available system extensions (SCs).

Thanks for your reply.

I'm aware of Call Forwarding & scheduling. But call forwarding depends on the status, not office hours. The schedule tab I don't see transfer options.
Next to that, the digital receptionist is also taking calls during office hours when no extention is logged on.
Call Forwarding -> exceptions needs a caller id. Otherwise this would be great.

Can you point me in the right direction please?

To clarify the situation.
when either situation is true the call is forwarded to 1 of 2 Digital receptionists (depending on inbound phonenumber).
1) Not in Office hours.
2) No extentions logged on to that queue.

The Receptionists offer 2 options:
1) transfer to voicemail (also dummy extention now, Need to change that later to queue voicemail).
2) transfer to mobile (separate mobile for each digital receptionist).

Edit: I need to mention that we are using hotdesking.

Many thanks.