Remote Archive for call recording stopped to work

[kchava]

HI,

Remote Archive for call recording stopped to work

Is there a log file that can show as why remote archive for call recording is failing?
When i try to select a file and do archive it works fine...

Is there a command line script that i can use to push all call recordings to remote archive?

 

[YiannisH_3CX]

Hi @kchava

Can you provide some information about your setup?
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/
Also where are you archiving your recordings and what is the schedule you use?

 

[kchava]

Hi Yiannis,

We have 3CX enterprise on Debian 9 (elastix iso). Call recordings are supposed to be archived to a SFTP server everyday in the night at 2 Am.

The setup worked for few days and now it stopped. I would like to use command line and push all the recordings to the SFTP server. I cannot do not on the web as i have 1000's of recordings. Selecting each recording and archiving will consume time...

 

[NickD_3CX]

From command line this cannot be done. If you want to do it manually, it must be done from the Management Console so that the 3CX DB is also updated the each specific file has been moved to the SFTP server.

I'd say to find out why it stopped, test with manual archiving 2-3 files, and once its fixed, then just wait for the next 2am so the event is fired again.

 

[Alphabetic]

Have you tried to select > Purge > Move all to archive?