Remote phone can make calls, but not receive.

[DavidK]

I'm trying to setup a Grandstream GXP-2000 at a remote location (home office).

I can get the phone to register on the PBX, make calls outside and to other internal extensions.
But when you dial in, and try to call that extension directly with #xxx or as part of a ring group it does not receive the call.

The phone system is running 3CX Phone System v9.0.13545.594 SP.5a


Thanks,
David

 

[smb1]

First if you have not already, have a look at:

http://www.3cx.com/blog/voip-howto/remote-extensions/

If you are still stuck, perhaps you could set system logging to verbose in the system settings and post the resulting logs here with any external IP addressess and/or telephone numbers removed or "xxxxxxx"ed out showing the activity when a call is being initiated.

 

[DavidK]

David,

Thanks, that worked.
I searched for the problems before, and nothing came up.

Do you have an Amazon wish list?, I could get something for you to say thanks.


Thanks again,
David

 

[willow]

Sounds like you may need to port forward port 5060 on the remote end to the phone ip address. Can internal extensions call the remote phone as well or no?

 

[DavidK]

Did the exact steps in the blog link, and it worked.


David