remote storage - SMB - Invalid login credentials

[LeiLei]

Hi,

Since U7, I've been getting the message 'Remote storage is partially configured. It is required to keep your system performant and easily updateable.' on the dashboard. As I read here, I need to check all available options for Data Archiving to remove this message.

In this context, I then discovered that I can no longer press the 'Save' button there. The error message 'Invalid login credentials' always appears, even though everything worked fine under U6.
I'm using SMB as the location type.

I have already tried re-entering the password, but unfortunately, that didn’t help either.

Can anyone tell me what changed with U7 or how I can get SMB working again? I can’t find anything in the changelogs indicating that anything changed here.
Unfortunately, I also can't find anything in the logs.

Best Regards
Patrick

 

[KyriacosS_3CX]

On your SMB server, do you see a login attempt, and any relevant error? Is your SSL certificate properly uploaded, including all intermediate certificates in the chain?

 

[LeiLei]

Thank you for your quick response.

In the security log of the SMB server (Windows Server 2019), I don’t see any login attempts or similar entries.
There are also no entries in the SMBServer security log.

I am using a self-signed SSL certificate from our own CA. It is valid and uploaded under /var/lib/3cxpbx/Bin/nginx/conf/Instance1.

I have also tried a different user with a different password (both without special characters, etc.), but unfortunately, that didn’t help either.

 

[KyriacosS_3CX]

Not seeing anything on the server would point to a networking/firewall issue.
Although if I understand correctly this was working, do double check this possibility. Running a telnet from the PBX to the SMB server/port might give some clue, as well as doing a packet capture, which should verify if the PBX is reaching out, and to what machine.
I would also say check the time on the PBX, but a wrong time should have still generated a log entry on the SMB server.

 

[LeiLei]

I've made a backup now. And it was stored remotely, although the error 'Invalid login credentials' was displayed under Storage.

Therefore, I assume that this is a display bug on the part of 3CX.