Replace license key

[nathan0707]

My NFR key was suspended, I am trying to change my license using the replace license options on the pbx, on one of them I had the option added the new key and was done, on our internal instance I am missing the replace license option

 

[cobaltit]

If it's 3CX hosted you won't have that option.

 

[nathan0707]

If it's 3CX hosted you won't have that option.

It’s self hosted not 3cx hosted.

 

[cobaltit]

Well basically 3CX hosted or using a version before the replace key feature was added are the only two scenarios I've seen that button not be visible.

 

[nathan0707]

Thanks will see what support comes back with.

 

[Charles_3CX]

Do you have failover enabled under the backup and restore section > failover tab?

 

[nathan0707]

Yes

 

[nathan0707]

Yes

It won’t let me disable it while on standard, can this be done using the cli?

 

[Charles_3CX]

It won’t let me disable it while on standard, can this be done using the cli?

I sent you a PM,

 

[nathan0707]

I sent a message to support on Thursday and I have not heard back

 

[NickD_3CX]

Hi @nathan0707

I believe someone has already contacted you about the matter via email at the time of me writing this.