Report 3CX V20 Update 6 all report is not have sum total.

[Masaki]

Hi 3CX Support,

Report can not has sum total. If Export to .csv but summary not sum total call, it sum row only, please fix.



Thank you.

 

[Alphabetic]

Abandoned quque calls will tally the number of calls that were abandoned.

in column 3 you should have 29 seperate numbers.

 

[KyriacosS_3CX]

Title row would be row 1, 29 rows of data, one per call.

 

[Masaki]

Hi 3CX Support,

Ok abandon call report is ok.Let see this call report, this sample today has 2 calls but total is 3 calls.

 

[KyriacosS_3CX]

Each leg of the call is listed separately - one call was transferred. There are specific reports that separate out just the incoming leg.

Also for reports, going to Update 7 will bring in several fixes, you can see the Blog posts and Change Log for details.

 

[Masaki]

Each leg of the call is listed separately - one call was transferred. There are specific reports that separate out just the incoming leg.

Also for reports, going to Update 7 will bring in several fixes, you can see the Blog posts and Change Log for details.

thank you for reply,

This is report call log from V20 update 7 built 1057
- Abandon call report can fix already, but call report not clear this problem. I think total of report is number of call process, not total row in report.

Thank you.

 

[KyriacosS_3CX]

I believe I understand your logic, but then there is the other view that each call leg should be counted, as internal forwards etc do initiate new calls. If the system is 16SC+, you can always use the Data Export to easily build reports that reflect each customers specific needs exactly.