Report for queue login & logout times

[darnell]

Hi

one of our clients has asked if its possible to run a report showing when extensions are logging in and out of queues.

Is this possible?

 

[darnell]

Also, is it possible to get all extensions to automatically logout of the queue when it goes out of office hours? (Or does it do this already)

 

[JohnS_3CX]

Hi @darnell

There is a report called "Agent Login History" that you can run.

If you use the Office Hours and also set your extensions to use Auto Switching then they will change status to DND which effectively takes them out of the queue at the end of the shift, and logs them in at the beginning of the next shift. This will also reflect on the report next time you generate it.