Report Option is MISSING

[Chris Rizzuto]

I did an installation with Standard and then upgraded to Professional Annual. The reason for the upgrade was to be able to use REPORTS. The REPORT option is still not visible.

Any suggestions?

 

[cobaltit]

Have you restarted the system since you upgraded the license?

 

[Chris Rizzuto]

All I could do was restart services. I also ran the firewall test which also restarts services...neither worked.

 

[Evolute IT]

Go to Settings -> License -> Refresh License Key Information

Then, refresh while clearing the cache: CTRL + SHIFT + R. You can also try logging out and in again.

 

[Chris Rizzuto]

No change

 

[cobaltit]

Can you send us some snips of your dashboard like so?

Confirming version:


Confirming the missing reports:



Are you logging in as the administrator?

 

[Chris Rizzuto]

Good news....mystery solved, I contacted the 3CX instance provider to see if they could offer any suggestions. After a review of things, they discovered they didn't give us superadmin permissions. Thanks to everyone who offered ideas.