Report when lost queue call is checked as handled

[Arnoud Van Der Kelen]

Hi,

We would like to see a report whereby we can see the abandoned/unanswered calls but excluding the missed ones whereby an agent has marked the lost queue call as handled, by the checkmark in the webclient.

Now there is no way to know in the reporting when a call was missed if the lost call was contacted again by an agent.

 

[VasilisV_3CX]

Hi @Arnoud Van Der Kelen,

I'd say this post belongs on the Ideas forum as no such report exists at the moment.

The idea behind this is that these calls have not been answered within the allotted time, therefore the call is abandoned irrespective if there was a callback or not.