Reporting on Call Origination

[robert.taylor]

Our customer has multiple outlets and wants to put an IVR in front of every one. One of the options on the IVR will be do divert to a central bookings service. What they want is when the call is answered that the operator knows which store the call was originally directed at.

I know we could create a call group for each store but as there are 600+ this would be a nightmare to manage and report on ?

Any ideas ?

 

[YiannisH_3CX]

Hello @robert.taylor

Are these outlets remote extensions on the same phone system or do you have multiple phone systems bridges together?
Also do you have one trunk with multiple DID's or multiple trunks?

 

[robert.taylor]

The extensions are on the same system as the Call Queue. They come in from a Single Sip Trunk