reports

[newavealex]

Excuse me, what is the content of the report
In the first picture, why is the totals time not displayed?
But in the second picture, there is time to display totals.

 

[YiannisH_3CX]

Hello @newavealex

Which reports are you running with what criteria and what is the call flow? We need a few more details to understand your scenario. Also which PBX version are you running ?

 

[newavealex]

My PBX version:16.0.3.676

I use type of call reports
From: any
To: any
Filter: Answered & Unanswered
Duration: Ringing & Talking

inbound call flow:
When the phone is inbound, input to IVR
If IVR no input within one seconds, will go to Queue

But,
In the first picture, why is the totals time not displayed?
But in the second picture, there is time to display totals.

 

[YiannisH_3CX]

Thank you for the additional information. Please note that this is a known issue and we are aware of it. We are working towards a solution but i do not have an ETA on this.