Restore of V18 on Premises to V20 Hosted with 3CX, getting 'Promptset': error

[besttelecomdigital]

Hi everyone,

We've been migrating our customers up to V20 hosted with 3CX from V18 on premises and has by and largely been going very well.

With one customer today, the restore fails and we are getting 'Promptset': error, per below.

Any assistance would be greatly appreciated.

Creating your system​

• done
  Launching
• done
  Creating FQDN
• close
  Generating SSL Certificate
• 
  Configuring 3CX
• 
  Starting Services
• 
  Configuring Firewall

:-(

'Promptset': Invalid reply (Promptset)
info
Do not close or refresh this window until the setup is finished.

NOTE 3cx staff - I've had to make this post against a different instance as the instance restore failed the system is not listed to link this post to (see ticket 2053791)

 

[Alphabetic]

Have you tried deleting any custom prompt sets you're using?

 

[besttelecomdigital]

Have you tried deleting any custom prompt sets you're using?

We are only using the standard ones that are on the system, nothing is customised.

 

[WillMorrow]

Also running into similar troubles on a fresh V20 install with the `prompset` stage of the install.