- Joined
- Jul 11, 2020
- Messages
- 396
- Reaction score
- 152
We would like to have the original callers information retained when forwarding a voicemail message to another user. Most of my clientele are lawyers and their clients will accidentally choose the wrong user from the IVR or leave a message on the operators extension and they often don't leave a number or you can't make out the digits.
The issue is that when a message is forwarded, the system reads the callers number as the original extension instead of the actual callers number.
The issue is that when a message is forwarded, the system reads the callers number as the original extension instead of the actual callers number.
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