Ring group and Queue only rings one person

[MartinAndel]

I have a new SMB free instance with five users. I tried creating both a ring group and a queue, no IVR's just straight ring all. But it only rings the system owner extension however and when that is busy, the calls go straight to their voicemail. What am I doing wrong? I have added all five users before you ask

I noticed both the RG and Q when being created automatically assume an extension outside the free 10 numbers allocated range and when I tried giving it one of the spare extension numbers from within the range it does not like it.

 

[bitn2]

How is your routing? You need to assign a did to the ring group.

 

[MartinAndel]

I did that in the general settings, yeah.

 

[bitn2]

Ok, and if you call this number the call is going the standard route to the system owner? Did you configured your trunk correctly? What provider?

 

[MartinAndel]

Ah, a classic rookie mistake I had it routing to a user instead of the ring group. Thanks for your help!