Ring group calls not going to Extension

[simplilearn]

I created an extension and configure the mobile number. Forward calls to mobile number. If I call the extension from another extension then the call is getting forward to the mobile no. Now I created a Hunt ring group and make the extension as a group member. Now If Dialed the hunt group the call is not going to the Mobile no if the Extension is not registrar.
I enable mobile no forwarding for both internal and external calls.

Actuallybelow is my requirement
. I want to froward the Incoming call from DID to two/three external no.
When the call will land in DID.
1. IT will froward to the First External no
2. If first external no not reachable/did not pickup the call in 60sec then it will try next external no.

 

[Aaron Paul]

I believe you can accomplish this by instead of setting it to "Forward to Mobile", you can enable the "Ring my mobile simultaneously" option for each extension in your hunt group.

 

[JohnS_3CX]

Hi,

Having an extension call the forwarded extension, is not the same as having a ring group call the forwarded extension.

You are probably missing an outgoing rule for the system extensions. Check here, especially from slide 7
https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

 

[leejor]

Extensions that are ring group members will not normally forward calls, that are to the ring group, only calls direct to the extension. The ring my mobile option will send the call to the mobile, and you could use the Priority Hunt option in the ring group. However, to have a mobile ring for 60 seconds would mean that the mobile's voicemail does not answer the call before that. The feature you would really want to use is Rebound, but, that only works with forwarded calls, which a ring group will not normally do. There is a way around the forwarding limitation using an option called ALLOWUSEBUSYOPTFORGROUP . Do a search in the forum, the topic has come up many times. The use of this is not recommended by 3CX, as it may have unintended consequences.