Ring group sometimes ignores ring time?

[ebrowne_sts]

Hi, we have a customer that has a reception group setup with 2 extensions for now. If both extension are on the phone when the next call comes in, we realize it will sometimes just move on to the no answer destination and ignore the ring time. All extensions have accept multiple calls selected and the phones in question are Yealink T48s'.

Is this by design and I really need a queue instead, or I am doing something wrong?

Will I need to make sure multiple entries of line 1 are assigned on the BLF tab for the extension?

 

[ChrisKoll]

All extensions have accept multiple calls

Only applies if new call is not from Ring Group or Queue. Thus if both extensions are on a call, new call got to a ring group, that call will go to destination if no answer.

 

[leejor]

This "issue" has been around for a while, you might want to have a read through this...

https://www.3cx.com/community/threads/ring-group-answer-multiple-calls.48689/

 

[ebrowne_sts]

Only applies if new call is not from Ring Group or Queue. Thus if both extensions are on a call, new call got to a ring group, that call will go to destination if no answer.

Thank you for the info!

 

[ebrowne_sts]

This "issue" has been around for a while, you might want to have a read through this...

https://www.3cx.com/community/threads/ring-group-answer-multiple-calls.48689/

Thanks!