Ring Group Statistics / Total Answered Zero

[Solution]

Hi All

We have config Inbound Route calls to Digital Receptionist > Timeout = 1 sec. > Call Flow app = 711
after tested incoming call we generated report got issue Ring Group Statistics show Total Answered Zero

result attached files.

• 3CX Version? 18.0 (Build 461)
• Server OS? Windows Server 2019 STD
• Is the 3CX Server Hosted and where? On-premises
• 3CX Client version? 3CX webclient
• Has the Firewall Checker passed: NO
• Are custom Phone Templates being used: NO

 

[ClsVip]

Regarding this issue you have mentioned are the calls being answered by the 3cx mobile app?

 

[Solution]

Regarding this issue you have mentioned are the calls being answered by the 3cx mobile app?

we used 3cx webclient

 

[Jim Spaargaren]

We have the same problem and we use the mobile app.

Any progress?

 

[Charles_3CX]

This is been being investigated.

 

[Robert McKeever II]

This is been being investigated.

Is this still an issue in 18v6? Confirming, because my system is still showing 0’s on the reporting. I’ve rebuilt the reports as well to confirm.

Thanks in advance.

 

[Angel Hector]

Hi Support Team,

Any news about this issue? We have the same problem.

BR.
Angel