Solved Ring groups simultaneous call not ringing on all phones?

[LiamMichael]

We experience issues when multiples call coming, only one call offer to all members, we want multiple call ring simultaneously on all extensions, we heard something about this parameter Settings --> Parameters --> ALLOWUSEBUSYOPTFORGROUP=1 but we can't on the hosted version. Any workaround for this ? We want to migrate our avaya system but without getting this feature up it's impossible for us to move forward. Thanks in Advance.

 

[ChrisKoll]

None that I an aware of, that is the nature of ring groups and or queues, if an agent is on a call and a new call come in from a ring group or a queue, that agent will not get the call. As for the 3cx hosted platform the parameters are not available to change, you would have to be on prem or self hosted

 

[cobaltit]

Solved - Ring groups simultaneous call not ringing on all phones. | 3CX - Software Based VoIP IP PBX / PABX

3CX Hosting requires a strict adherence to the 3CX supported environment. If you need this functionality, you can still use 3CX, you just can't use 3CX hosting as the advanced parameters are not available in a 3CX hosted environment. If you aren't comfortable setting up your own cloud instance you can work with a partner (like us) to get you setup.

 

[LiamMichael]

We experience issues when multiples call coming, only one ca192.168.0.1ll offer to all members, we want multiple call ring simultaneously on all extensions, we heard something about this parameter Settings --> Parameters --> ALLOWUSEBUSYOPTFORGROUP=1 but we can't on the hosted version. Any workaround for this ? We want to migrate our avaya system but without getting this feature up it's impossible for us to move forward. Thanks in Advance.

ISSUE GOT SOLVEDD