Ring Groups

[nateb]

When anyone is on the phone, and they are say apart of ring group 800. It just skips their ext. Before version 5, it would still ring their ext if they were on the phone, but now, my secretary has to run to a different phone to grab it if she is on one line.
Here is the trace from 3cx. If you notice, it skips ext 101. Which is the phone on a line at the time.

CM503004]: Call(166): Calling: RingAll:800@[Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5070, Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone, Dev:sip:[email protected]:5060;transport=udp;user=phone]

Anyone have any ideas?

 

[Philco]

I see we still have to set

allowUseBusyOptForGroup=1

manually in V6.

I know there was a geat reluctance to reintroduce this facility in the later versions of V5 but this along with a few other 'configurables' are tucked away in the ini file.

Development team, please make them easily accessibe.

Thanks

Phil

 

[archie]

We're tending to move as much options as possible from INI file into database in V7. Probably, INI file will have only some startup options which might be queried for before DB service is started.

 

[Philco]

Really good move...

Glad I posted.

Phil

 

[dlongovi]

Has anyone come up with a solution to this problem. I am also looking to use multiple lines on my phones and need the receptionists to place current calls on hold and pick up new ones from the same phone.

 

[KerryG]

I don't have a v7 system up anymore, but on v8 RC1 you can go to Settings, Advanced, Custom Parameters, and change ALLOWUSEBUSYOPTFORGROUP to be 1. Save your changes, and then restart the 3CX Phone System service.