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Ringgroup never transfered to voicemail after timeout

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Patton Debug Inbound Call:


Code: 
04:56:49  FXO   > [0 0] Driver: Ring Start
04:56:49  FXO   > [fxo 0 0 0/fxo 0] Dispatching event 'PortRingStart' in state 'OnHook'
04:56:49  FXO   > [fxo 0 0 0/fxo 0] Action 'Start Ring-Timer' ( 5500ms )
04:56:49  FXO   > [fxo 0 0 0/fxo 0] Action 'Ring Start'
04:56:49  FXO   > [fxo 0 0 0/fxo 0] Transition 'OnHook' -> 'RingOn'
04:56:51  FXO   > [0 0] Driver: Ring Stop
04:56:51  FXO   > [fxo 0 0 0/fxo 0] Dispatching event 'PortRingStop' in state 'RingOn'
04:56:51  FXO   > [fxo 0 0 0/fxo 0] Action 'Stop Timer'
04:56:51  FXO   > [fxo 0 0 0/fxo 0] Action 'Start Ring-Timer' ( 5500ms )
04:56:51  FXO   > [fxo 0 0 0/fxo 0] Action 'Ring Pause'
04:56:51  FXO   > [fxo 0 0 0/fxo 0] Transition 'RingOn' -> 'RingOff'
04:56:51  CFXO  > [EP IF_FXO_0] State IDLE, event RING START
04:56:51  CFXO  > [EP IF_FXO_0] Starting timer with 50 secs
04:56:51  CFXO  > [EP IF_FXO_0] Change state to RINGING.
04:56:52  CFXO  > [EP IF_FXO_0] Received caller id xxxxxxxxxx, name PROTECT INNOCENTS
04:56:52  CFXO  > [EP IF_FXO_0] State RINGING, event CALLER-ID
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: E164-Number -> xxxxxxxxxx
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Type-Of-Number -> Unknown
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Numbering-Plan -> Unknown
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Presentation-Indicator -> Presentation allowed
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Screening-Indicator -> User provided, not screened
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Name -> PROTECT INNOCENTS
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Supports Overlap-Sending -> true
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Quality-Of-Service -> MOS 4.50, DS0
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Network -> IF_FXO_0
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Call-Leg-ID -> 0x01006980
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: State -> CONNECTED
04:56:52  CC    > [Call 012b3450] Set call property: Context -> 0x0000001e
04:56:52  CC    > [Call 012b3450] Set call property: Information-Transfer-Capability -> 3.1kHz Audio
04:56:52  CC    > [Call 012b3450] Set call property: Hops -> 0x00000010
04:56:52  CC    > [EP IF_FXO_0/active] Dial to provider router (IF_FXO_0-precall-service) using call 012b3450
04:56:52  CC    > [EP router-01289758/incoming] Accept call 012b3450
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: E164-Number ->
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Type-Of-Number -> Unknown
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Numbering-Plan -> Unknown
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Name ->
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Network -> router
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Call-Leg-ID -> 0x0131afe0
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: State -> TRYING
04:56:52  CC    > [EP router-01289758] Start route-lookup
04:56:52  CR    > [switch] Routing-Lookup:
04:56:52  CR    >   Execute all entries in table IF_FXO_0-precall-service
04:56:52  CR    >   Find best-matching called- entry in table RT_FXO_00_TO_SIP
04:56:52  CR    >     Selecting default entry
04:56:52  CR    >   Find best-matching called- entry in table MT_CALL_ID_00
04:56:52  CR    >     00: Prefix Timeout Expression: called-e164 of  completely matches ^(?:.*)
04:56:52  CR    >     Selecting entry 0
04:56:52  CR    >     Execute Expression: called-e164 changed to '000000'
04:56:52  CR    >   Execute all entries in table IF_SIP-dest
04:56:52  CR    >   Execute all entries in table route-found-place-call
04:56:52  CR    >   Lookup result: Route found; place call (timeout=0)
04:56:52  CC    > [EP router-01289758] Route found; immediately place call
04:56:52  CC    > [EP router-01289758] Route to provider 'IF_SIP'
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: E164-Number -> xxxxxxxxxx
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Type-Of-Number -> Unknown
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Numbering-Plan -> Unknown
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Presentation-Indicator -> Presentation allowed
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Screening-Indicator -> User provided, not screened
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Name -> PROTECT INNOCENTS
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Supports Overlap-Sending -> true
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Network -> router
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Call-Leg-ID -> 0x012ae910
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: State -> CONNECTED
04:56:52  CC    > [Call 013e26d0] Set call property: Context -> 0x0000001e
04:56:52  CC    > [Call 013e26d0] Set call property: Information-Transfer-Capability -> 3.1kHz Audio
04:56:52  CC    > [Call 013e26d0] Set call property: Hops -> 0x0000000f
04:56:52  CC    > [EP router-01289758/outgoing] Dial to provider IF_SIP () using call 013e26d0
04:56:52  CC    > [EP IF_SIP-01091840/active] Accept call 013e26d0
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: E164-Number -> 000000
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Type-Of-Number -> Unknown
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Numbering-Plan -> Unknown
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Name ->
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Network -> GW_SIP
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Call-Leg-ID -> 0x01318148
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: State -> TRYING
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Supported Codecs -> Voice: G.711 u-law[20/20][ss], G.711 A-law[20/20][ss], G.729A[20/20][ss] / Fax: T.38 UDP[1/1][rel]
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Codec Negotiating -> Idle
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: X-Org-ConnID -> local-host-20180603045652-23010
04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: Network -> GW_SIP/192.168.20.6
04:56:52  SIP_TR> [STACK] > 842 Stack: to 192.168.20.5
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.20.6:5060;branch=z9hG4bK6091c5ac5a4df4ed1
Max-Forwards: 70
From: "PROTECT INNOCENTS" <sip:[email protected]:5060>;tag=823b62f853
To: <sip:[email protected]:5060>
Call-ID: 27b88023f044ee9d
CSeq: 7419 INVITE
Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, OPTIONS, INFO, REFER, REGISTER
Contact: <sip:[email protected]:5060;transport=udp>
Supported: replaces
User-Agent: Patton SN4114 JO EUI 00A0BA0B461E R6.9 2017-05-04 H323 SIP FXS FXO M5T SIP Stack/4.2.14.18
Content-Type: application/sdp
Content-Length: 244

v=0
o=MxSIP 0 5 IN IP4 192.168.20.6
s=SIP Call
c=IN IP4 192.168.20.6
t=0 0
m=audio 4868 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendrecv
 
Code: 
04:56:52  CC    > [Call 012b3450] Set call property: Hops -> 0x0000000f
04:56:52  CC    > [EP IF_FXO_0/active] Set call-leg property: Provides Data -> true
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Provides Data -> true
04:56:52  CC    > [EP router-01289758/outgoing] Set call-leg property: Quality-Of-Service -> MOS 4.50, DS0
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: E164-Number -> 000000
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: X-Org-ConnID -> local-host-20180603045652-23010
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Supported Codecs -> Voice: G.711 u-law[20/20][ss], G.711 A-law[20/20][ss], G.729A[20/20][ss] / Fax: T.38 UDP[1/1][rel]
04:56:52  CC    > [EP router-01289758/incoming] Set call-leg property: Codec Negotiating -> Idle
04:56:52  SIP_TR> [STACK] < 266 Stack: from 192.168.20.5
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.20.6:5060;branch=z9hG4bK6091c5ac5a4df4ed1
To: <sip:[email protected]:5060>
From: "PROTECT INNOCENTS" <sip:[email protected]:5060>;tag=823b62f853
Call-ID: 27b88023f044ee9d
CSeq: 7419 INVITE
Content-Length: 0


04:56:52  SIP_TR> [STACK] < 476 Stack: from 192.168.20.5
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 192.168.20.6:5060;branch=z9hG4bK6091c5ac5a4df4ed1
Proxy-Authenticate: Digest nonce="414d53595b13751659:a7a663d250f0293aaaa28e4f16fc9f29",algorithm=MD5,realm="3CXPhoneSystem"
To: <sip:[email protected]:5060>;tag=b2571f0c
From: "PROTECT INNOCENTS" <sip:[email protected]:5060>;tag=823b62f853
Call-ID: 27b88023f044ee9d
CSeq: 7419 INVITE
User-Agent: 3CXPhoneSystem 15.5.10244.4 (10244)
Content-Length: 0


04:56:52  CC    > [EP IF_SIP-01091840/active] Set call-leg property: State -> PROCEEDING
04:56:52  SIP_TR> [STACK] > 419 Stack: to 192.168.20.5
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.20.6:5060;branch=z9hG4bK6091c5ac5a4df4ed1
Max-Forwards: 70
From: "PROTECT INNOCENTS" <sip:[email protected]:5060>;tag=823b62f853
To: <sip:[email protected]:5060>;tag=b2571f0c
Call-ID: 27b88023f044ee9d
CSeq: 7419 ACK
User-Agent: Patton SN4114 JO EUI 00A0BA0B461E R6.9 2017-05-04 H323 SIP FXS FXO M5T SIP Stack/4.2.14.18
Content-Length: 0


04:56:52  SIP_TR> [STACK] > 1063 Stack: to 192.168.20.5
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.20.6:5060;branch=z9hG4bK59b6d90672e53a64a
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d53595b13751659:a7a663d250f0293aaaa28e4f16fc9f29",uri="sip:[email protected]:5060",response="5d9f69f2ca10b1635ce678935996bda9",algorithm=MD5
Max-Forwards: 70
From: "PROTECT INNOCENTS" <sip:[email protected]:5060>;tag=823b62f853
To: <sip:[email protected]:5060>
Call-ID: 27b88023f044ee9d
CSeq: 7420 INVITE
Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, OPTIONS, INFO, REFER, REGISTER
Contact: <sip:[email protected]:5060;transport=udp>
Supported: replaces
User-Agent: Patton SN4114 JO EUI 00A0BA0B461E R6.9 2017-05-04 H323 SIP FXS FXO M5T SIP Stack/4.2.14.18
Content-Type: application/sdp
Content-Length: 244

v=0
o=MxSIP 0 5 IN IP4 192.168.20.6
s=SIP Call
c=IN IP4 192.168.20.6
t=0 0
m=audio 4868 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendrecv
 
Having not worked on Pattons before, I may be missing something in the log, but, it looks as if it shows the call being passed (correctly) on to 3CX. The Invite (and there is an ACK) is sent at 4:56:52...but then what happens, when the call ends a few seconds later?

When you place a (failed) outgoing call, what does the 3Cx Activity Log show? Is he call being passed on to the gateway, then it fails, or does it fail before that happens?

Originally the calls came in, rang for 20 seconds, then when off to your providers voicemail. Do they still behave the same way before any changes were made at your end, but after your provider removed the VM? ? If you direct the trunk to one extension (no voicemail), and try to answer a call on that extension, can you let it ring for 15 seconds, then answer?
 
Last edited:
I checked for the codecs on both sides patton and sip phone for them to match because I read that it could cause this.

On an inbound call, the ring is passed to the extension but as soon as I pick up, it hangs up a few seconds later.
The caller still got the ring tone.
Then the extension rings again with anonymous and I'm still unable to pickup.

If I let ring, after 20 seconds ( timeout of 3CX ), the call is rejected as I have no voicemail on the extension, the caller is still ringing.
3CX passes SIP/2.0 486 Busy Here to Patton
On the patton, it is ack'd and I have
CFXO > [EP IF_FXO_0] Change state to RINGING BUT REJECTED.

I really do not understand a thing at all.

I will reload a backup on the 3cx and try again
 
Damn little box !
In troubleshooting 101 style, I should have tested all the ports one by one !
I was only using fxo0.
I moved to fxo1 and fxo2, it's working fine !
fxo0 and fxo3 are unable to answer nor make outbound calls, on the same line.
This is really annoying because fxo0 and 3 were working fine before all the mess with Bell.

I will contact Patton.
 
Compare Patton settings of working ports and non working. Compare 3CX Activity Log of a working call (ports 2&3) and a non working call. Where (at what point ) does a difference occur?
 
Ports are identical in the config obtained on the patton device.
In the logs, everything is identical to the point the sip phone picks up the line.
I'm not sure the device is sound.
2 ports on 4 not working and the other ones working fine....
I should source another one to test.
 
Was this device used elsewhere? Do you know it's history? New, Used?
 
It's a new old stock, never used.
But the fxo0 was working fine before the trouble with Bell as I was able to pickup an incoming call and make outbound call.
I don't know what the hell they did as I let the unit plugged on the line.
 
Don't know if there is a diagnostic you can run. Someone else, more familiar with the Pattons may have same ideas. Maybe someone at Patton support has some ideas for running a functional test on the ports.
 
Yes I opened a ticket and we'll try to figure this out.
I bought the patton to replace the aging vega 50 that I need to replace.
 
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