Ringing mobile simultaneously not working

[Goldfield IT]

No doubt something simple. When i set a user to ring mobile simultaiously the phone system, we get we are sorry your call cannot be completed.

The activity log shows

10/07/2023 16:19:37 - [CM503003]: Call(C:25): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Cancelled/INVITE from xxxxxxxx:5065

The user has a sip trunk with 2 channels
And two outbound rules one for the user extension to ring an the specific trunk and one setup to call to numbers starting with the prefix +,0-9 (basically for the system to manage forwarding.)

i have tried using the mobile number with the zero and 44 (country code) both have the same result

Any thoughts on this one please.

 

[OlegR_3CX]

Hello there.
Your outbound rule there should be with the prefix only and no extension or a group of extensions there, as this will be a 3CX System call.

 

[EmmettsIT]

Also make sure that there are no spaces in the mobile number .

 

[Goldfield IT]

Hi Oleg, So the first outbound rule is ok for the users extension? and i have a second extension with just the prefix, See below for the two out bound rules - the trunk has 2 channels.

No spaces in the mobile number.

 

[OlegR_3CX]

Your rules seems to be fine and it should work.
Is the message that you hearing, can be seen in the prompts of the 3CX System if you search for the message or this is something that your provider sends you?
Also, you can try and dial directly to the same number to see the outcome.

 

[Goldfield IT]

Hi Oleg, thats what i thought,,, I have raised a ticket with the sip provider.
yes you can call the mobile number from the users desk phone without issue.

Many thanks