Ringing sound when agent is on a call

[zakaria m]

Hi, hope everyone is doing well

with the new desktop app and unlike the Windows application, when an agent is on a call and gets a second call

they hear a ringing sound instead of just a visual notification, I looked for a way to disable it but couldn't find it

 

[Sander Foekema]

disable Accept multiple calls under the forwarding rules from the extenstion.