Ringtones Based on Criteria (Cisco Phones)

[TSlocum]

Is it at all possible with 3CX to set different ringtones for different situations. Or is this a phone issue? We have Cisco SPA514G Voip phones.

For example, if we have two locations and want to help the second location with their incoming calls during a busy time, would it be possible to route some of their calls to our office, and set the ringtone to something specific, so we know it's a call coming in to the second location?

 

[leejor]

My understanding is that different ringtones are Caller ID based which can work when dealing with outside calls. If that can't be made to work in your situation, and there is a spare line key available on the sets involved, you might think about sending overflow calls to the "other" line key that has a different ringtone assigned.

 

[TSlocum]

How would I do that?

Another example I've been asked about is: We have a secondary number, which I set up as a DID in the inbound rules with a digital receptionist. It prompts the caller to dial the desired extension. Is there a way to make it so calls coming from the digital receptionist have a different tone?