Hi,
One of our guys updated a server to version 16. I've tried to reinstall 3CX using v15.5 with one of the backups, but the license key is no longer working, it says:
'Product cannot be activated because license key is for a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx'
Although the error message says 'for a previous version' the key is currently for a newer version.
Looking at the customer portal the key has indeed chaged to version 16, is there a way to roll back this change and restore the key to 15.5?
One of our guys updated a server to version 16. I've tried to reinstall 3CX using v15.5 with one of the backups, but the license key is no longer working, it says:
'Product cannot be activated because license key is for a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx'
Although the error message says 'for a previous version' the key is currently for a newer version.
Looking at the customer portal the key has indeed chaged to version 16, is there a way to roll back this change and restore the key to 15.5?
