RPS request for GrandStream GXP-1630 IP Phone of XXX (XXX) NOT delivered

[18months]

Hi,
i'm trying to provision configuration with RPS server for 2 Grandstream VOIP phones. I got this error for both phones:

ID: 30018
RPS request for GrandStream GXP-1630 IP Phone of XXX (XXX) NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link https://XXX in the phone web interface. Error Message: NORESULT

MAC Addresses are correct.
Phones have the firmware updated with 3CX release, internet connection is OK.

Any idea?

Thanks

 

[AWS2P]

Please, remove your mac adress and console access as this are sensitive info

 

[18months]

Done, I did not noticed the link in copy and paste.
I removed MAC addresses

 

[AWS2P]

Are you sure about RPS link?
are RPS servers on line ? no downtime?

 

[18months]

How can I check RPS link and servers downtime?

I have 2 other phones, already provisioned, I tried also to save that configuration in 3CX management console, and I saw that RPS request is shown as "delivered". The problem seems to be only with that 2 new phones.
Thanks

 

[JohnS_3CX]

Since the RPS server belongs to GrandStream, it would be a good idea to open a ticket with them and they can check to tell you if there is anything wrong.

When you get the "not delivered" message it could be because the RPS server rejects it for some reason.

Obviously i works fine at the moment because it was delivered for your other phones (including mine that i tested here)

 

[Alphabetic]

Did you buy these phones from a provider? They may have those MACs configured in their own RPS login. You could ask them first.