SBC stopped working after years

[grandbay1]

SBC just boom stopped working. Its red light on the SIP trunk SBC , on the server it says it cannot connect.
Tried to delete and reinstall the sbc 16 on the server. reinstalled the sbc under add sbc in the client. nothing works.
the New sbc isnt that complicated not many options so i am at a loss.
windows 10 on all machines. PBX web url and authentication key id are correct.

Its just got me baffled.

......More all of a sudden out of no where for no reason the sbc trunk started working and green.

still cant connect the remote phones.

 

[Alphabetic]

Your SBCs are Win 10?

Have you tried disabling firewall/AV and rebooting networking equipment?

If still not working you need to enabling logging in the 3CX mgmt console and see if it's being contacted by the SBC. Then move to your SBC and review the logging on there.

It may be worth you running Wireshark on both PBX and PC to see what's going on.

Also, check your WAN IPs have not been blacklisted in the PBX.

 

[JohnS_3CX]

Hi,

Please tell us more about the SBC machines.

Are they dedicated machines that only run the SBC?

 

[grandbay1]

Your SBCs are Win 10?
++++ yep win 10

Have you tried disabling firewall/AV and rebooting networking equipment?
++++ yep still no good. did canyouseeme on port 5060 on client and green.

If still not working you need to enabling logging in the 3CX mgmt console and see if it's being contacted by the SBC. Then move to your SBC and review the logging on there.
++++ says
Trunk SBC 'florcente2019' (190.237.183.258/192.168.1.12) has changed status to Up
SBC / Tunnel ID: 4102 10/15/2020 12:03:09 AM


It may be worth you running Wireshark on both PBX and PC to see what's going on.

Also, check your WAN IPs have not been blacklisted in the PBX.
++++ all good there also. IP not black listed......

scratching my head on this one.

 

[Alphabetic]

Are you running the latest SBC software and the default port is 5090 not 5060

Can you try running Windows in clean boot and try again.

https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

 

[grandbay1]

Are you running the latest SBC software and the default port is 5090 not 5060
====ah ok switched it same thing.......sbc 16.1.152 is what i got the latest

Can you try running Windows in clean boot and try again.
===== did that....that usually works.... but still cant connect.
l

elp/929135/how-to-perform-a-clean-boot-in-windows

 

[grandbay1]

im trying to manually do it within the yealink gui. username password and ip address. still says registration failed.

 

[JohnS_3CX]

You said your checked port 5090 and it is open, is this check done on the PBX's public IP or on the SBC machines?

Have you tried restarting your services (SIP Server and Tunneling Proxy) ?

 

[grandbay1]

You said your checked port 5090 and it is open, is this check done on the PBX's public IP or on the SBC machines?
====== yes 5090 is open on the pbx public ip. did canyouseeme.org and works find. Not on SBC


Have you tried restarting your services (SIP Server and Tunneling Proxy) ?
=======OK just did that under services and same....no change.

 

[JohnS_3CX]

Let's pick it up from the beginning. Start from here please:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[grandbay1]

• 3CX Version, Standard Annual 16.0.6.655
• Server OS, Windows 10 pro
• Is the 3CX Server Hosted and where? dont know what this means, NOt on cloud
• IP Phone Make/Model/Firmware====latest firmwares yealink t20 thru t23
• Provisioning Method: Local / VPN / STUN / SBC ; local
• Trunk Provider or Gateway Make/Model;;; sbc
• Has the Firewall Checker passed: YES / NO....yes
• Are custom Phone Templates being used: YES / NO....no
• PORTs 5060-5090 and 9000 above all open
• Also it works for past 2 years flawless. Then boom 3 days ago cant connect. I can gui into the yealinks not a network issue.

 

[JohnS_3CX]

So your PBX is installed at your own premises, but the phones are installed at a remote site and served by their SBC? Is this correct?

 

[grandbay1]

getting this error on log file of sbc

CRIT | 20201015-034632.911 | 3CX | SBC | 10416 | Log.cpp:158 | ====================== 3CX SmartSBC 16.1.152 @ Florcenter2019 ======================
CRIT | 20201015-034632.911 | 3CX | SBC | 10416 | Log.cpp:159 | Log started: type = file, level = ERR, size = 104857600, resip = ERR, remote = -1
CRIT | 20201015-034632.948 | 3CX | SBC | 10416 | Bridge.cpp:28 | System Clock: resolution 0 microseconds, not monotonic
ERR | 20201015-034632.954 | 3CX | SBC | 10416 | UdpMulticast.h:55 | Failed to join interface 169.254.108.48 to multicast SIP group, error(10049):
ERR | 20201015-034632.954 | 3CX | SBC | 10416 | UdpMulticast.h:55 | Failed to join interface 169.254.129.207 to multicast SIP group, error(10049):
ERR | 20201015-034632.954 | 3CX | SBC | 10416 | UdpMulticast.h:55 | Failed to join interface 169.254.226.174 to multicast SIP group, error(10049):
ERR | 20201015-034632.954 | 3CX | SBC | 10416 | UdpMulticast.h:55 | Failed to join interface 169.254.217.70 to multicast SIP group, error(10049):
CRIT | 20201015-034633.169 | 3CX | SBC | 10416 | RPiTunnel.cpp:373 | Running in console mode
CRIT | 20201015-042241.647 | 3CX | SBC | 2412 | RPiTunnel.cpp:390 | Stopping: console control handler
CRIT | 20201015-042242.169 | 3CX | SBC | 10416 | RPiTunnel.cpp:385 | ** Main console thread exits.

CRIT | 20201015-042749.119 | 3CX | SBC | 8596 | Log.cpp:158 | ====================== 3CX SmartSBC 16.1.152 @ Florcenter2019 ======================
CRIT | 20201015-042750.496 | 3CX | SBC | 8596 | Log.cpp:159 | Log started: type = file, level = ERR, size = 104857600, resip = ERR, remote = -1
CRIT | 20201015-042750.662 | 3CX | SBC | 8596 | Bridge.cpp:28 | System Clock: resolution 0 microseconds, not monotonic
ERR | 20201015-042750.688 | 3CX | SBC | 8596 | UdpMulticast.h:55 | Failed to join interface 169.254.108.48 to multicast SIP group, error(10049):
ERR | 20201015-042750.688 | 3CX | SBC | 8596 | UdpMulticast.h:55 | Failed to join interface 169.254.129.207 to multicast SIP group, error(10049):
ERR | 20201015-042750.688 | 3CX | SBC | 8596 | UdpMulticast.h:55 | Failed to join interface 169.254.226.174 to multicast SIP group, error(10049):
ERR | 20201015-042750.688 | 3CX | SBC | 8596 | UdpMulticast.h:55 | Failed to join interface 169.254.217.70 to multicast SIP group, error(10049):
CRIT | 20201015-042751.006 | 3CX | SBC | 8596 | RPiTunnel.cpp:373 | Running in console mode
ERR | 20201015-045514.812 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Too long inactivity' on TCP connection: while processing TCP
CRIT | 20201015-045514.812 | 3CX | SBC | 8596 | Log.h:103 | Remote: fetch logs at level -1
ERR | 20201015-045529.970 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-045545.010 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-045600.092 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-045615.187 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-045630.232 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050147.790 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Too long inactivity' on TCP connection: while processing TCP
CRIT | 20201015-050147.790 | 3CX | SBC | 8596 | Log.h:103 | Remote: fetch logs at level -1
ERR | 20201015-050202.894 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050217.956 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050232.995 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050248.071 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050303.143 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-050310.848 | 3CX | SBC | 8596 | TunnelTcp.cpp:597 | Socket error (10061):
ERR | 20201015-050310.848 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'No connection could be made because the target machine actively refused it.
' on TCP connection: exception while connecting
ERR | 20201015-061810.214 | 3CX | SBC | 8596 | TunnelTcp.cpp:597 | Socket error (6):
ERR | 20201015-061810.214 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'error:00000006:lib(0):func(0):EVP lib' on TCP connection: secure read
CRIT | 20201015-061810.214 | 3CX | SBC | 8596 | Log.h:103 | Remote: fetch logs at level -1
ERR | 20201015-061825.398 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP
ERR | 20201015-064500.064 | 3CX | SBC | 8596 | TunnelTcp.cpp:597 | Socket error (6):
ERR | 20201015-064500.064 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'error:00000006:lib(0):func(0):EVP lib' on TCP connection: secure read
CRIT | 20201015-064500.064 | 3CX | SBC | 8596 | Log.h:103 | Remote: fetch logs at level -1
ERR | 20201015-064515.129 | 3CX | SBC | 8596 | TunnelTcp.cpp:295 | Bridge failure 'Connection timeout' on TCP connection: while processing TCP

 

[JohnS_3CX]

Check your SBC machine and see how many network interfaces appear.

Disable them all except the single NIC you use to connect to the network.

Then, uninstall the the SBC and reinstall the version that we have here (3rd one from top):
https://www.3cx.com/phone-system/download-links/

Once the installation is complete the SBC should appear as UP in the management console within 10 seconds

 

[grandbay1]

So your PBX is installed at your own premises, but the phones are installed at a remote site and served by their SBC? Is this correct?

yes correct.....PBX on site.....22 phones onsite no problem with them......2 phones remote site served by SBC......
Something odd, Under phones. The two phones appear and say connected via SBC with ip numbers and all but i cant assign them to an extension.

 

[grandbay1]

Check your SBC machine and see how many network interfaces appear.

Disable them all except the single NIC you use to connect to the network.

Then, uninstall the the SBC and reinstall the version that we have here (3rd one from top):
https://www.3cx.com/phone-system/download-links/

Once the installation is complete the SBC should appear as UP in the management console within 10 seconds

OK IM using Teamviewer to connect to the sbc machine, gonna get kinda tricky disabling NICs, Machine is in a different country and with COVID the sbc is not Available right now. I dont wanna get locked out.

 

[JohnS_3CX]

If you aren't sure, start with reinstalling the SBC (and dont update it from the management console, stay on this version).

Keep the interfaces as-is for now

 

[grandbay1]

Well ive already updates on the console and downloaded the 3cxsbc16. when i click on the sbc icon now . It says " a more recent version of 3cx sbc is already installed on this computer. No way to uninstall and it gives me a log file....thats it no uninstall option no more.

== Verbose logging started: 10/15/2020 7:51:06 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\System32\msiexec.exe ===
MSI (c) (3C:80) [07:51:06:698]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (3C:80) [07:51:06:700]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (3C:E0) [07:51:06:724]: Resetting cached policy values
MSI (c) (3C:E0) [07:51:06:724]: Machine policy value 'Debug' is 0
MSI (c) (3C:E0) [07:51:06:724]: ******* RunEngine:
******* Product: C:\Users\florc\Desktop\3CXSBC16.msi
******* Action:
******* CommandLine: **********
MSI (c) (3C:E0) [07:51:06:725]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (3C:E0) [07:51:06:729]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\florc\Desktop\3CXSBC16.msi' against software restriction policy
MSI (c) (3C:E0) [07:51:06:729]: SOFTWARE RESTRICTION POLICY: C:\Users\florc\Desktop\3CXSBC16.msi has a digital signature
MSI (c) (3C:E0) [07:51:06:810]: SOFTWARE RESTRICTION POLICY: C:\Users\florc\Desktop\3CXSBC16.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (3C:E0) [07:51:06:818]: Cloaking enabled.
MSI (c) (3C:E0) [07:51:06:818]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (3C:E0) [07:51:06:821]: End dialog not enabled
MSI (c) (3C:E0) [07:51:06:821]: Original package ==> C:\Users\florc\Desktop\3CXSBC16.msi
MSI (c) (3C:E0) [07:51:06:821]: Package we're running from ==> C:\Users\florc\Desktop\3CXSBC16.msi
MSI (c) (3C:E0) [07:51:06:823]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (3C:E0) [07:51:06:823]: APPCOMPAT: looking for appcompat database entry with ProductCode '{21293D8B-CD42-4ED0-A257-BD357E285939}'.
MSI (c) (3C:E0) [07:51:06:823]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (3C:E0) [07:51:06:839]: MSCOREE not loaded loading copy from system32
MSI (c) (3C:E0) [07:51:06:845]: Machine policy value 'TransformsSecure' is 0
MSI (c) (3C:E0) [07:51:06:845]: User policy value 'TransformsAtSource' is 0
MSI (c) (3C:E0) [07:51:06:845]: Note: 1: 2205 2: 3: MsiFileHash
MSI (c) (3C:E0) [07:51:06:845]: Machine policy value 'DisablePatch' is 0
MSI (c) (3C:E0) [07:51:06:845]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (3C:E0) [07:51:06:845]: Machine policy value 'DisableMsi' is 0
MSI (c) (3C:E0) [07:51:06:846]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (3C:E0) [07:51:06:846]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (3C:E0) [07:51:06:846]: Running product '{21293D8B-CD42-4ED0-A257-BD357E285939}' with user privileges: It's not assigned.
MSI (c) (3C:E0) [07:51:06:846]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (3C:E0) [07:51:06:846]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (3C:E0) [07:51:06:846]: APPCOMPAT: looking for appcompat database entry with ProductCode '{21293D8B-CD42-4ED0-A257-BD357E285939}'.
MSI (c) (3C:E0) [07:51:06:846]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (3C:E0) [07:51:06:846]: Transforms are not secure.
MSI (c) (3C:E0) [07:51:06:846]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\florc\AppData\Local\Temp\MSIabeea.LOG'.
MSI (c) (3C:E0) [07:51:06:846]: Command Line: CURRENTDIRECTORY=C:\Users\florc\Desktop CLIENTUILEVEL=0 CLIENTPROCESSID=9532
MSI (c) (3C:E0) [07:51:06:846]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F225882D-4796-4499-AFE6-3D69D9F61D89}'.
MSI (c) (3C:E0) [07:51:06:846]: Product Code passed to Engine.Initialize: ''
MSI (c) (3C:E0) [07:51:06:846]: Product Code from property table before transforms: '{21293D8B-CD42-4ED0-A257-BD357E285939}'
MSI (c) (3C:E0) [07:51:06:846]: Product Code from property table after transforms: '{21293D8B-CD42-4ED0-A257-BD357E285939}'
MSI (c) (3C:E0) [07:51:06:846]: Product not registered: beginning first-time install
MSI (c) (3C:E0) [07:51:06:846]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (3C:E0) [07:51:06:846]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (3C:E0) [07:51:06:847]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (3C:E0) [07:51:06:847]: Adding new sources is allowed.
MSI (c) (3C:E0) [07:51:06:847]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (3C:E0) [07:51:06:847]: Package name extracted from package path: '3CXSBC16.msi'
MSI (c) (3C:E0) [07:51:06:847]: Package to be registered: '3CXSBC16.msi'
MSI (c) (3C:E0) [07:51:06:847]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (3C:E0) [07:51:06:847]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (3C:E0) [07:51:06:847]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (3C:E0) [07:51:06:847]: Running product '{21293D8B-CD42-4ED0-A257-BD357E285939}' with user privileges: It's not assigned.
MSI (c) (3C:E0) [07:51:06:847]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\florc\Desktop'.
MSI (c) (3C:E0) [07:51:06:847]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (3C:E0) [07:51:06:847]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '9532'.
MSI (c) (3C:E0) [07:51:06:847]: TRANSFORMS property is now:
MSI (c) (3C:E0) [07:51:06:847]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (3C:E0) [07:51:06:848]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming
MSI (c) (3C:E0) [07:51:06:848]: SHELL32::SHGetFolderPath returned: C:\Users\florc\Favorites
MSI (c) (3C:E0) [07:51:06:848]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (3C:E0) [07:51:06:848]: SHELL32::SHGetFolderPath returned: C:\Users\florc\Documents
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (3C:E0) [07:51:06:849]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Local
MSI (c) (3C:E0) [07:51:06:850]: SHELL32::SHGetFolderPath returned: C:\Users\florc\Pictures
MSI (c) (3C:E0) [07:51:06:850]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (3C:E0) [07:51:06:850]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (3C:E0) [07:51:06:850]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (3C:E0) [07:51:06:851]: SHELL32::SHGetFolderPath returned: C:\Users\florc\AppData\Roaming\

 

[JohnS_3CX]

It think the whole log was not shown here.

Try going to the Windows Control Panel > Programs and Features and uninstall from there.

Does this work for you or were you trying to install over the existing one without removing first?

 

[grandbay1]

yea i get a error message too long 10000 characters so it cut off the message. will goto to windows and uninstall and re install now.