SBC / WebClient and desktop apps

[paulsummers]

Am I correct in thinking our SBC no longer serves any purpose now that all users have moved from hardware phones to the macOS desktop app / WebClient?

(We've disconnected the SBC but seeing occassional 'no audio' issues with users in that office so trying to diagnose).

 

[Evolute IT]

Am I correct in thinking our SBC no longer serves any purpose now that all users have moved from hardware phones to the macOS desktop app / WebClient?

(We've disconnected the SBC but seeing occassional 'no audio' issues with users in that office so trying to diagnose).

If you use apps only, no the SBC isn't needed and never was.

If you use deskphones, you still need it.