Scheduled Report Issue After Upgrade to Version 20

[vivasupport]

Dear Team,

We have reviewed the reports and noticed a few limitations:

• Some report types are missing.
• There are no graphical-based reports or HTML file types available.
• In the Queue Performance Report, it is not possible to generate a report for a specific queue.
• Additionally, there is no option to set a specific timeline for the report.

Please find the attachment for you reference. Could you please update us on this customer's requirement?
Looking forward to your response.

Best Regards,
Diravin

 

[NicholasP_3CX]

This has been brought up countless times in the forums.

We will be releasing a new reporting engine soon (NO ETA! however, but it shouldnt be too long now)

https://www.3cx.com/blog/releases/call-reporting-update-6/

https://www.3cx.com/blog/releases/improved-reporting/

 

[vivasupport]

Dear Nicholas,

Thanks for your response. We are waiting for the report update and believe it will be available as soon as possible.