Selective Device Ringing per Forwarding Profile

[ArneDery]

Hi,

It would be useful to have more control over which registered devices ring depending on the active forwarding profile.

Currently, users can work with profiles such as:

• Available
• Busy
• Do Not Disturb
• Custom 1
• Custom 2

For the Custom 1 and Custom 2 profiles, it would be helpful to add an option to enable or disable ringing per device type, for example:

• IP Phone
• 3CX Desktop / Web Client
• 3CX Mobile App

Example use case​

We use Custom 1 as a "Working from Home" profile.

When this profile is active, we would like to disable ringing on the user's office IP phone, while still allowing calls to ring on the 3CX softphone and/or smartphone app.

At the moment, the office IP phone can still ring even though the user is working remotely. This can be disruptive for colleagues who are physically present in the office, especially when multiple employees are working from home.

Suggested functionality​

Within each forwarding profile, add a simple option to select which devices should ring.

For example:

Custom 1 – Working from Home

• IP Phone: Off
• Desktop/Web Client: On
• Mobile App: On

This would allow users to adapt their ringing behaviour to their actual working location without unregistering devices or changing device configuration.

Benefits​

This would:

• Prevent unattended office phones from ringing when employees are working remotely.
• Reduce unnecessary noise and disruption in the office.
• Give users more flexibility when switching between office and remote work.
• Make the existing Custom 1 and Custom 2 forwarding profiles more useful for hybrid-working scenarios.

Ideally, the device ringing selection would be configurable independently for each forwarding profile.