Self Renewed - how does my Partner get his credit?

[bornahero]

I logged in to our administration portal yesterday and noticed our enterprise account needed renewing by 8/4/23. So, I clicked the renewal link and renewed our subscription. I assumed our linked partner would receive credit, but that's apparently not the case. How can this be corrected so he receives due credit?

 

[Evolute IT]

They can't. Need to renew through the partner for the credit to apply.

It used to apply still but it doesn't anymore.

 

[bornahero]

Doesn't seem fair. I would like to compensate him anyway. Any idea what percentage he may have missed out on? We are currently subscribing to an enterprise off-site @ $325 annually.

 

[SnakeRiverWebDevelopment]

Any idea what percentage he may have missed out on?

That would depend on your Partners Level, I would ask your Partner, I am sure they will let you know.

 

[bornahero]

That would depend on your Partners Level, I would ask your Partner, I am sure they will let you know.

Thank you