Server Error - Cannot login to Management Console

[Joseph-BSG]

Automatic 3CX update yesterday appears to have failed. Anyone else encountered this issue?

3CX Management Console system service fails to start after the failed update, causing the above error to appear when attempting to login to the web UI.

 

[Alphabetic]

Have you checked logs in email on why it failed?

Have you got a backup?

 

[vincent Kavila]

Ensure all the services for 3CX are running

 

[Charles_3CX]

View attachment 34144

Automatic 3CX update yesterday appears to have failed. Anyone else encountered this issue?

3CX Management Console system service fails to start after the failed update, causing the above error to appear when attempting to login to the web UI.

As per the ticket opened with us at 3cx Technical support, the system is Windows-based which had an issue with the update, which failed, and then failed to roll back due to the AV software. We have seen this many times in the past and advise disabling the AV software before running updates and installations.