Server Error Problem

[abdallahessam]

Dears,
I need your assist to resolve this issue as after rebooting my 3cx machine on ESXi I couldn't able to sign in again with the error "server error" however I didn't make any updates or changes, so I need a way to backup my data "specially recordings" to a new 3cx machine.

Second Point:-
When I connected to 3cx old machine through ssh and download my recordings and uploaded them to the new machine I received an error when downloading the recordings however the path is correct "/var/lib/3cxpbx/Instance1/Data/Recordings/" and system currently saves the new records on it but the old records "which I uploaded manually" isn't working even after restarting the machine and all services

 

[SnakeRiverWebDevelopment]

When I connected to 3cx old machine through ssh and download my recordings and uploaded them to the new machine I received an error when downloading the recordings however the path is correct "/var/lib/3cxpbx/Instance1/Data/Recordings/" and system currently saves the new records on it but the old records "which I uploaded manually" isn't working even after restarting the machine and all services

As for this problem, you will need to change owner and group to phonesystem

chown -R phonesystem:phonesystem /var/lib/3cxpbx/Instance1/Data/Recordings/

 

[Alphabetic]

Did you check all services have started up?

systemctl status 3CX*

sudo /usr/sbin/3CXStartServices

 

[abdallahessam]

kieferschild Unfortuanlity,after restarting all services and also rebooting the machine nothing changed

 

[Alphabetic]

What was the status of the services?

 

[abdallahessam]

SnakeRiverWebDevelopment could you elaborate more on how to change owner and group to phonesystem as the mentioned command doesn't solve the issue

 

[abdallahessam]

kieferschild all services are up and running

 

[Alphabetic]

Did you use the ISO to install 3CX?

 

[abdallahessam]

kieferschild sure i am using latest version of 3cx based on Debian

 

[Alphabetic]

Ok cool.. next check if the nginx service is started.

service nginx status

service nginx start

 

[SnakeRiverWebDevelopment]

could you elaborate more on how to change owner and group to phonesystem as the mentioned command doesn't solve the issue

you need to ssh as root into your system, then run the command, this will change the owner and group of all the recordings that were uploaded, if root is the owner than the pbx will not be able to access the files.

chown -R phonesystem:phonesystem /var/lib/3cxpbx/Instance1/Data/Recordings/