Session hangs up when on mute

[BioTech]

New to 3cx, Need a little help. When a phone mutes it audio it will hang up after a few minutes. Is their a setting for this?

 

[leejor]

Is it just on one make/model of set, just one extension? Are they all muting using the same method...a mute button on the headset? Are all headsets the same make?What make? If they were using a handset, is there a mute button on the set, or is this only a function on the headset?

Trying to determine if the set is assuming the call has ended because of a condition the headset is presenting when muted. Perhaps a headset that is not fully compatible with that phone.

Can you duplicate this when calling another extension?

 

[BioTech]

all grandstream 2170's different extensions, using the mute on the phone or headset.

 

[BioTech]

via the packet trace is the 3cx is sending the bye command, Is their a setting ro TRP timeout? If so where can I find that?

 

[leejor]

Are the sets using the latest , 3CX "approved" firmware?

Came across something similar...

https://forums.grandstream.com/t/mute-disconnects-calls-after-20-60-seconds/3756

 

[BioTech]

wireshark shows BYE send by 3cx not the phone.

source 3cx destination phone, SIP Request: BYE sip:200@3cx:5060


All internal

 

[BioTech]

Driving me nuts, ready to throw this thing out and go back to cloud hosted.

 

[leejor]

You may have to set the logging level to Verbose , for additional detail.

 

[BioTech]

I have and posted what is listed

 

[JohnS_3CX]

Driving me nuts, ready to throw this thing out and go back to cloud hosted.

Me too, coz I can't reproduce it in our lab

Go ahead and sent me a link to download your capture (but in a private message, don't post it publicly)