Set a BLF key to answer another line

[CKFIT]

Hi there. We just switched to 3CX with Fanvil phones company-wide and are slowly getting everything dialed in.

We have calls routed to our receptionist rolling over to another user if they're not picked up within 5 rings. The backup user is often on the sales floor and simply unavailable. Our receptionist wants to know if she can manually pick up the call that has rolled over to her backup before the backup user picks up the call or goes to a general voicemail box. I was hoping to simply tie it to one of her empty BLF keys if possible but an very much open to any suggestions.

Thanks, guys!

 

[MikePro]

https://www.3cx.com/docs/pbx-dial-codes/#h.m824f8l4wxkq

This is what you want, set a BLF function key for your receptionist's phone to custom speed dial, the dial code is

*20*###

(where ### is backup user's extension) to grab the call currently ringing through to that extension.

You can also set it to just

*20*

and that makes the button pick up whichever call has been ringing the longest without being picked up.

You may need or want to group your phones together if you want to set this up for more than just your receptionist and the backup user. E.g., if your company has multiple departments and you want this same functionality but to be isolated to a user picking up just that department's phones, place all the phones of each department into their own group. Also make sure that within the group, the user has rights to "perform operations"

https://www.3cx.com/3cxacademy/videos/intermediate/extension-groups/
https://www.3cx.com/docs/manual/pbx-extension-management/#h.fpqz8iz4wa59

 

[Alphabetic]

Set the BLF of the backup user on the receptionists phone.

When the call goes to backup, the BLF will flash.

Press the BLF will pick up the call.