Setting the pause time for the call center agent? Como configurar o tempo de break de agente?

[Alex Xavier Dos Santos]

How to Set Agent Break Time?

Bom dia,

Como configurar os tempos de break no agente do call center?

 

[YiannisH_3CX]

Hello @Alex Xavier Dos Santos

Please note that you can set agents break times by configuring general office hours under Settings / Timezone, Office Hours & Holidays or by setting individual office hours under extension settings / Forwarding rules. Please note that during Break times the agent status switches to Away
https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

 

[Alex Xavier Dos Santos]

Hello, it would not be this configuration I desire. It would be for the agent to take a break to go to the bathroom or go eat.


This setting would be to have individual pauses in the call center

 

[YiannisH_3CX]

You can configure individual break times for each extension. The PBX will then set their extension to Away and Log them out of the Queue if the option is selected

 

[Alex Xavier Dos Santos]

But this pause time must be activated by the agent. The only thing that should be done is program the name and be able to take reports of this pause

Take a look at this topic:

https://www.3cx.com/community/threads/reason-code-for-agent-break-time.61795/#post-258893




Thank you for your help

 

[YiannisH_3CX]

Ok, now i understand the requirement. You want the agent to manually change status and specify the reason for doing so. Then you need to be able to run a report on this. Since this is not currently possible creating a feature request is the right move.