Setting to Enable/Disable Barge in, Listen or Whisper separately

[Cjames0325]

Hello, Is there a setting to Enable/Disable Barge in, Listen or Whisper in separate way ?
I mean if I want to enable Listen only without enable the Barge In or Whisper ?
Because its so dangerous for some of my training staff if they accidentally click Barge In, that's why I just need to enable Listen in

For 3CX Team
If there are no setting to Enable/Disable Barge in, Listen or Whisper in separate way, can we have the setting to Enable/Disable Barge in, Listen or Whisper separately in the next updates ?

Thank you

 

[TheodorosG_3CX]

This is a right of the extension and there is only one setting for all of them and is it not possible to have this setting separately.
You may need to consider to which user is this right enabled.

 

[Cjames0325]

This is a right of the extension and there is only one setting for all of them and is it not possible to have this setting separately.
You may need to consider to which user is this right enabled.

Please pass on this feedback to your product development team, as it is a serious limitation in the current system.

There are two directions in which an organisation will want call monitoring:

1) When a manager is wanting to performance manage an employee - the current system with listen, whisper and barge in is excellent for this; and
2) When training new staff and wanting them to be able to hear a conversation but NEVER participate. It would be very beneficial in future versions to be able to assign only the LISTEN feature.