Setting up web client

[FuTech-Nel]

I have an extension that I am setting up on the 3CX web client for the first time. We are running the latest version on a windows 10 Pro 64bit PC.

I had to delete the extension and re-add it in. Saved the settings and logged into the extension. I did a test call, and it went straight to voicemail.

The extension status is set to unregistered (see pictures below) and in the web client UI, the phone icon is red.

I feel like I’m missing something here.

 

[Evolute IT]

It seems that either:
1. WebRTC is not enabled in Console -> Settings -> General

OR

2. You are not using HTTPS, which is required for WebRTC.

 

[JohnS_3CX]

As above, ensure you are accessing the webclient with HTTPS otherwise phone calls cannot be performed.

And WebRTC must absolutely be enabled.

 

[FuTech-Nel]

As above, ensure you are accessing the webclient with HTTPS otherwise phone calls cannot be performed.

And WebRTC must absolutely be enabled.

I have WebRTC enabled. I called my cell phone. The call goes through on incoming and outgoing but when the call picks up, I don't hear anything on either side when I speak.

 

[JohnS_3CX]

Ensure UDP ports 9000 to 10999 are forwarded on your PBX.

Run the firewall checker after you have forwarded them on your firewall.
https://www.3cx.com/docs/ports/

 

[FuTech-Nel]

Ensure UDP ports 9000 to 10999 are forwarded on your PBX.

Run the firewall checker after you have forwarded them on your firewall.
https://www.3cx.com/docs/ports/

The ports are pointing to the PBX on the UDP Protocol and I ran the Firewall checker and is shows that that the ports passed.

 

[NickD_3CX]

Can you try calling the Echo Extension by dialing *777.
When you talk into the Mic, you should hear what you say from the speakers. This is the best way to test if an extension is setup correctly and do a quick audio check.

If you do not hear anything, make sure you are using a suported browser (like Google Chrome) and check the WebClient setting that the correct audio devices are selected.