setup button / dial code to change the PBX to holiday massages

[ronenba]

currently have IVR ( Digital Receptionists) day message and night massage (after hours)

is there a way to change the messages by dial code (BLF button) from regular messages to Holiday messages? (Holiday day message and holiday Night massage )

thank you

 

[NikolasA_3CX]

Hi @ronenba

Regarding your request, changing the IVR message using a BLF is not possible.

 

[ronenba]

so only by time and day?

is it possible to have a holiday day message and a holiday after-hour massage?

can I give the customer access so they can control it?

 

[NikolasA_3CX]

The message that will play depends on where the call has landed and what message has been configured to play for that destination.

For example if during the day the office is closed, and the call routes to IVR 1 the message that will play is the one configured for IVR 1.

If all calls during out-of-office hours land on the same IVR, then to change this you need to manually change the message that is played on that IVR from the Management Console on V18 and Admin Console on V20.

If you would like the customer to handle this, then you need to provide them with access to the Management Console/ Admin Console to configure the message played by the IVR.

 

[ronenba]

ok thank you