Solved Setup Single Ring and Double Ring

[Oveis]

Hello Everyone,

I know this is a very simple question, in 3CX V18. how to setup, Single ring for incoming(External) calls and the Double ring for internal calls?

Regards,

 

[Alphabetic]

You would need to change the template of your phones or you could go on the GUI and do it per phone providing they support it.

 

[Oveis]

The client is HOSTED by 3CX so I cannot use customized Template for the phones.

 

[Alphabetic]

think you'll have to hop on each phone gui then

 

[Oveis]

think you'll have to hop on each phone gui then

Can you please explain more and briefly?

 

[Alphabetic]

For example.

Calls to IVR, External and Queue get added to alert-info field in the INVITE and match whatever is set in the template.

My Yealink's "default" ringtone is "Common" which isnt specified by 3CX.

Therefore, I have to modify a template to adjust common to Ring2.wav or I log in to the GUI > Account > Basic and change ring type to Ring2.wav so internal calls that dont match the above alert-info.

 

[Oveis]

Solved.

Create a Call Queue then route all external call to that call queue and assign a Single Ring (Ring 1) to that call queue and set it up for each extension's.