I own a retail pharmacy and I’m getting tired of trixbox flaking out on me. I’ve looked at 3cx for windows but it seems like a windows version of trixbox. I need a system that:
Incoming call rings all phones with a blinking light (or LCD) next to line 1,
I pick up the phone and say “Pharamcy how can I help you?” They respond saying they need to speak with the pharmacist, I say“hold on, let me get Phil for you”
I push the hold button and this makes line one button go blinky on all the phones
I then shout “someone has a question for you on line one”
Phil could be anywhere in the pharmacy would then reply “OK” and then walk over to the nearest phone and press the blinky line one button, pick up the call and talk to the customer.
We currently use a some minimal IVR, digital attendant, voice mail to email functionality so we would like to keep that as well. All of these IP-PBX systems don’t allow shared line appearance - they think in terms of phones belonging in cubicles and everyone sitting next to they’re extension all day long. That just doesn’t do it for us.
Can 3CX do this and if so how?
Incoming call rings all phones with a blinking light (or LCD) next to line 1,
I pick up the phone and say “Pharamcy how can I help you?” They respond saying they need to speak with the pharmacist, I say“hold on, let me get Phil for you”
I push the hold button and this makes line one button go blinky on all the phones
I then shout “someone has a question for you on line one”
Phil could be anywhere in the pharmacy would then reply “OK” and then walk over to the nearest phone and press the blinky line one button, pick up the call and talk to the customer.
We currently use a some minimal IVR, digital attendant, voice mail to email functionality so we would like to keep that as well. All of these IP-PBX systems don’t allow shared line appearance - they think in terms of phones belonging in cubicles and everyone sitting next to they’re extension all day long. That just doesn’t do it for us.
Can 3CX do this and if so how?
