Hi Archie,
My meaning is: If the company has 3 departments (admin, sale and finance)
Call Pick is *10* for current extension which in ring. If press *10* + extension number XXX will pick the call from EXT XXX in ring.
If over two extensions in ring almost at the same time. Somebody at other extension press *10*, this user should be pick the call in ring first or later. Additionally, those extensions are not located at the same floor or located at different departments. Which call will be picked up?
Extensions for admin dept are 100, 101 and 102. They will be assigned to group 30001. With in 100-102, they can press *10* to picked up the call for each other in ring ONLY.
The others departments are the same setting. Therefore, they can only pick up the call within the same group ONLY.
Thanks