Shared Parking not displaying the number of the caller.

[Ocean Telecom]

Hi, we have a customer that relies on the number being disaplyed on a parked call to ensure they can follow up and chase the number when needed and picking the call up.
They said their old phone system used to do this and from my research it was possible on V18.

Is this something I can't figure out or was that feature taken away in V20?

I'm aware the information is available in the panel on the Desktop app, but some people don't like to use the desktop app and prefer to stick to IP phones.

 

[aleksbor]

Our customer is very upset about this missing feature after the latest update. 20.0.2.715 is the 3CX version with the problem and the one right before this patch worked fine. Fanvill x3u Pro Phones. What is the ETA for the fix or a workaround?

 

[Charles_3CX]

We have been informed that this issue will be resolved in Update 3, which is currently available as an Alpha version for testing. Please note that this version is not intended for use in production environments. We do not yet have an ETA for when it will be released fully.

 

[jamie.norman]

We have another customer who has upgraded from V18 to V20 and is missing this feature. Is there a rough ETA of update 3?

 

[TheodorosG_3CX]

Currently the Update 3 is in Alpha state. You may keep up in blog for the next update.

 

[SuperUser]

All my customers used Shared Parking. One always has several calls parked at once and they need to be able to get the caller info form the CID once it gets to the correct department. Any update on this bug?

 

[SteveITS]

All my customers used Shared Parking. One always has several calls parked at once and they need to be able to get the caller info form the CID once it gets to the correct department. Any update on this bug?

We have been informed that this issue will be resolved in Update 3

 

[Charles_3CX]

Yes, that's correct. The issue is resolved in Update 3 Beta, which is currently available for testing but not intended for production use. While we don't have an exact ETA for the official release, it should be available soon.

https://www.3cx.com/blog/releases/v20-update-3-beta/

 

[JDawson]

Can anyone provide an update on this issue. Looks like almost 2 months now?

 

[SteveITS]

Can anyone provide an update on this issue

Yep:

The issue is resolved in Update 3 Beta, which is currently available for testing but not intended for production use. While we don't have an exact ETA for the official release, it should be available soon.

 

[colonial]

My customer was just updated from v18 to v20 using 3cx hosting and has reported this problem.

Do I need to open a support ticket also?

 

[NicholasP_3CX]

My customer was just updated from v18 to v20 using 3cx hosting and has reported this problem.

Do I need to open a support ticket also?

No need for an additional ticket for a known issue. You will just need to wait for the release of Update 3. Shouldnt be too long now. It is in Beta currently.